ROLE AND RESPONSIBILITIES
The consumer representative performs multiple duties including greeting consumers and visitors, answering and routing calls, scheduling appointments, assisting with intakes, maintain consumer records, as well as reviews required documentation and checks eligibility. More importantly, the consumer Rep supports the mission and the vision of the Department.
Brief Outline of Duties:
1. Providing administrative support: Assisting with administrative tasks such as managing calendars, scheduling meetings, coordinating travel arrangements, and handling correspondence.
2. Document management: Organizing and maintaining documents, files, and records related to the LTSR program. This may include creating and updating spreadsheets, and databases, documenting and summarizing all meetings at LTSR “minute taking”, scanning documents into EHR, inventory list updated monthly, and or when a supply order is sent.
3. Communication and coordination: Facilitating communication between team members, stakeholders, and external parties. This may involve sending out meeting invitations, preparing agendas, taking meeting minutes, and distributing relevant materials.
4. Monitoring program progress: Assisting in tracking the progress of the LTSR program, including monitoring timelines, milestones, and deliverables. This may involve updating program management tools, generating reports, and communicating progress updates to the team.
5. Quality assurance: Assisting in ensuring the quality and accuracy of project documentation, reports, and deliverables. This may involve proofreading, editing, and formatting documents to meet established standards.
6. Organizational support: Providing general support to the LTSR team, such as ordering office supplies, coordinating equipment and facility maintenance, and managing invoices and expense reports.
7. Training and onboarding: Assisting in the onboarding process for new team members by providing orientation, training materials, and support. This may also include organizing training sessions or workshops for existing team members.
8. Attend all LTSR training and workshops that are provided to LTSR’s staff.
9. Stakeholder management: Assisting in managing relationships with internal and external stakeholders, including clients, vendors, and partners. This may involve scheduling meetings, preparing materials, and facilitating effective communication.
10. Ad hoc tasks: Assisting with any other administrative tasks or projects as assigned by the LTSR Associate Director or team members.
Qualifications and Education Requirements
High School Diploma or GED, with experience in a similar administrative capacity. Working knowledge of Microsoft Word and Excel required.
Must have physical ability to: A) Climb stairs; B) Sit for prolonged periods of time; C) Carry heavy documents; D) Kneel and bend.
WORK AUTHORIZATION/SECURITY CLEARANCE (IF APPLICABLE)
Must have an acceptable PA criminal history, FBI clearance and Child Abuse clearance done prior to hire.
PREFERRED SKILLS
Attention to Detail
Ability to work with diverse individuals
Discretion
Decision Making
Time Management
Good Listening and Communication skills
Good organizational skills
Customer/Client Focus
SUPERVISORY RESPONSIBILITY
No
WORK ENVIRONMENT
This job operates in and around a number of commercial, office and residential environments.
POSITION TYPE/EXPECTED HOURS OF WORK
This is a full-time position. Days and hours of work are Monday through Friday, 8:00 a.m. to 4 p.m.
TRAVEL
None
PHYSICAL DEMANDS
Must have physical ability to: A) Frequently climb stairs; B) Stand and sit for prolonged periods of time; C) Carry heavy items; D) Bend, kneel and reach
EQUAL EMPLOYMENT OPPORTUNITY
CATCH Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, CATCH Inc. complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. CATCH Inc. expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of CATCH’s employees to perform their job duties may result in discipline up to and including discharge.
AMERICANS WITH DISABILITIES ACT
Applicants as well as employees who are or become disabled must be able to perform the essential job functions either unaided or with reasonable accommodation. The organization shall determine reasonable accommodation on a case-by-case basis in accordance with applicable law.
