Teller- Must speak Spanish (Credit Union)| Location: Philadelphia, PA 19134

Location: Philadelphia, PA 19134

Benefits: Healthcare, HSA, FSA, Dental,
Vision, Parking discount, EAP, Retirement Savings 403 (B) plan, PTO: 18 days
(new employee) & 24 days (after 2 years), Holidays 10 days, and Disability,
Life Insurance, Tuition Reimbursement, ESL classes, annual retention bonus.

Position Overview

The Teller works directly with members to meet financial
service needs through transaction processing. This role delivers excellent
customer service, ensures accurate transaction handling, resolves account
issues, promotes banking services, and performs administrative support for
Member Service Representatives and the Branch Manager—all while adhering to
credit union policies.


Role Impact

This position is vital to branch operations. Tellers build
member trust, support financial wellness, maintain operational accuracy and
compliance, and contribute to a positive branch environment.


Qualifications & Attributes

  • Organized,
    efficient, and conscientious
  • Approachable,
    friendly, courteous, and customer-focused
  • Analytical
    thinker with strong self‑motivation
  • Independent
    self‑starter with strategic adaptability
  • Ethical,
    goal‑oriented, and supports a learning mindset
  • Curious,
    creative, and thrives in a fast-paced setting
  • Strong
    self-awareness and supportive nature
  • Excellent
    verbal and written communication
  • Bilingual
    in English and Spanish

Responsibilities

1. Teller Obligations

  • Prepare
    cash drawer on time and secure it at end of shift
  • Process
    in-person, mail-in, and phone transactions (deposits, withdrawals,
    transfers, loan payments, fees, money orders)
  • Verify
    funds availability and check endorsements
  • Balance
    drawer, print reports, attach receipts, and research discrepancies
  • Report
    large cash deposits as required

2. Administrative Support

  • Greet
    visitors and direct inquiries
  • Answer
    inbound calls, take messages, and make outbound calls as needed
  • Generate
    sales, transaction, and other operational reports
  • Assist
    Branch Manager with sales support and business development
  • Open/distribute
    mail and handle document scanning/uploading related to new accounts and
    loans
  • Help
    prepare and participate in tabling or community events
  • Maintain
    a clean, organized workspace

3. Individual, Team & Company Participation

  • Attend
    quarterly coaching sessions and annual performance reviews
  • Participate
    in departmental meetings, company updates, and special events
  • Complete
    required training, surveys, and assessments

Skills

  • Proficient
    with Microsoft Office and cloud-based platforms (e.g., Microsoft 365)
  • Quick
    to learn credit union software and databases
  • Exceptional
    attention to detail and accuracy
  • Strong
    written and verbal communication
  • Independent
    problem-solving and analytical skills
  • Outstanding
    customer-service ethos
  • Culturally
    competent in working with diverse members
  • Fluent
    in English and Spanish

Experience & Education

  • 2–4
    years of credit union or banking experience
  • 2–4
    years of customer-service experience
  • High
    school diploma or GED

Physical & Work Environment

  • Regularly
    required to stand, sit, talk, hear, and move around the office
  • Operate
    standard office equipment; requires close vision and focused attention
  • Office
    environment with moderate noise
  • Approximately
    10% travel for meetings or events; valid driver’s license required

The
duties listed above are intended only as illustrations of the various types of
work that may be performed. The omission of specific statements of duties does
not exclude them from the position if the work is similar, related or a logical
assignment to the position. The team member profile does not constitute an
employment agreement between the employer and employee and is subject to change
by the employer as the needs of the employer and requirements of the job
change.