Membership Manager

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Membership Manager   

The Franklin Institute, the most visited museum in the
Commonwealth of Pennsylvania, strives to be the world leader in promoting
science and technology education and literacy through inspiring and engaging
experiences that cultivate curiosity, critical thinking, and an understanding
of the crucial role science plays in our lives.

At The Franklin Institute, we provide an
environment that is as nurturing as it is dynamic. Our team-oriented approach
allows for ample learning and career growth opportunities. We think you will find
the Institute offers the ideal atmosphere in which to best use your skills and
talents. We are eager for your input, ideas, and inspiration.

Position
Description:

The
Membership Manager is responsible for the development of a comprehensive
membership development program, including stewardship, service, acquisition,
and retention.

·
Develops
and executes integrated mail, online, and telephone campaigns that acquire new
Members and donors.

·
Develops
and executes monthly multi-channel renewal and upgrade solicitations.

·
In
conjunction with the Assistant Director of Member Relations and Annual Fund, identify
members who are possible prospects for upper-level giving.

·
Develop
compelling messaging for on-site, online, digital, and print materials to
entice visitors to become members.

·
Develops
and executes a series of targeted communications that inform members of
benefits, encourage benefit usage, and thank them for their support throughout
the year, keeping them informed and connected.

·
Utilizes
the website to promote membership in the most effective ways and make the membership
purchase process as user-friendly as possible.

·
Serve
as onsite spokesperson of membership for special membership-related events to
interact and better understand the membership base.

·
In
collaboration with External Affairs and the Science & Education teams,
create special events and upgraded museum experiences to enhance and encourage
membership.

·
Provides
External Affairs leadership monthly reports on program performance and
maintains a system of departmental reports that inform strategy and budgeting.

·
Creates
yearly membership budget and closely monitors revenues and expenses throughout
the year.

·
Act
as the face and voice of the membership program for potential, new, and
existing members, regularly interacting with them over the phone and via email.

·
Survey
and analyze member experience to help guide strategy.

·
Works
with the Ticketing Applications Manager to ensure that member benefits are set
up properly and easily redeemed in Galaxy, the point-of-sale system.

·
Works
with the External Affairs Operations team to ensure that solicitation lists are
generated and coded according to internal best practices.

 

Position
Requirements

 

·
Bachelor’s
degree from an accredited college or university or equivalent work experience.

·
5+
years of nonprofit membership experience, preferably in a science center or
museum setting.

Must be able to work
a flexible schedule, including weekends, holidays, and occasional evenings

 

·
Status: Full-time, 37.5 hours per week. Must be able to work a flexible
schedule,
including weekends, holidays, and occasional evenings.

 

Benefits
Information

The Franklin
Institute offers a comprehensive benefits package including health, dental, and
vision, 401K, life insurance and disability coverage. We also offer generous
Paid Time Off, paid holidays, and numerous wellness program benefits.

 

To apply, please visit
our
Career CenterWe look
forward to hearing from you!

 

Research shows that women and people from underrepresented groups
often apply to jobs only if they meet 100% of the qualifications.  We recognize that it is highly unlikely that
someone meets 100% of the qualifications for a role.  If much of this job description describes
you, then please apply for this role.

 

The Franklin Institute is an equal opportunity employer. We do not
discriminate on the basis of race, color, gender, gender identity, sexual
orientation, age, religion, national or ethnic origin, disability or protected
veteran status.